Frequently Asked Questions

Please take a look at our FAQs. These should help you find the additional information you require - if you can't find the answer to your question, don't hesitate to contact us.

You can email us at any time of the day or night, 365 days a year. Please email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For all email enquiries, we will aim to respond within one working day.

If you prefer to speak to a member of our Customer Service Team, you can call us between 9.30am and 2.30pm Monday to Friday on 0845 388 5595, calls cost 5p per minute from a BT landline, calls from other providers may vary in price, please ask your provider.

Are my details safe if I buy online?


a) 100% secure payments

Your payment details are entered directly on to secure servers provided by Sagepay. Clickthatgift.com's web site is located on a secure Internet server with controlled access using a SSL (Secure Socket Layer) with a 128 bit SSL Security, preventing unauthorised access to information on the site. As an extra precaution, all customer orders are automatically encoded, and no one else - receives the credit card details.
Clickthatgift.com do not see or hold your credit card details at any stage during the transaction to ensure you have 100% security and peace of mind.

b) Privacy Policy

You can rest assured that your personal data is safe at Clickthatgift.com. We will only use it to inform you of any new exciting products or of any special offers (if you have requested it).If you wish to opt out of this facility, then please email our Customer Service Team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We will never disclose your personal details to a third party under any circumstances.

How do I buy a Product?

Firstly select the Product and the quantity you wish to purchase. You will place your order request for goods from the Website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order which has been debited to your credit/debit card.
Unless we have notified you that we do not accept your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the cancellation and returns procedures.
Please note all products delivered by us are subject to UK's VAT (Value Added Tax) and are inclusive of the price paid. Where appropriate customers outside the EEC can claim back their VAT, but until UK and EEC e-commerce TAX bill clarifies the VAT application for orders placed over the internet, VAT will by applied by us on all orders.
If you require a VAT invoice, please email is at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
If you require any information regarding your order(s) please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See Cancellation and Returns procedure.

What is your Returns and Cancellations Procedure?

Cancellations Procedure

If you wish to cancel your order you can notify us by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it before we have dispatched the goods to you.
Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns Procedure' section below.

Returns Procedure

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.  Please do not remove any tags from the goods. 

Within the order packaging, you will find a dispatch note with details of your order. If the items listed on the dispatch note do not match those contained in your package. Please notify us by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
   
Notifying us of your intention to return your order

Should you wish to return your order, please notify us within a period of 7 working days beginning with the day following the day of delivery to you, by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will provide you with a Returns Authorisation Number (RAN).  Please provide full details of the customer order number and the goods which are being returned. Any notice given by you after this period shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that we reasonably believe have been used.

Returning the product

Returns by post:

Return the parcel to the following address:

Clickthatgift.com,
1A Neptune Road
Harrow
HA1 4HX

Please note that all parcels must be returned within 30 days of delivery of the goods to you.
Clickthatgift.com accepts no liability if you return goods by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, Clickthatgift.com accepts no liability in respect of returned goods unless and until such returned goods have been received by us in their original condition and in their original packaging. Please make sure that the returned package is properly secured and that you have enclosed the necessary returns documentation (including original dispatch note).
You must retain the recorded delivery receipt for your own purposes in order to provide proof to us that you have returned the goods by recorded delivery. This will be required by us only in the unlikely event that the goods are not successfully returned despite being sent by recorded delivery.

Calculating your refund

We will refund you the price you paid for the goods which you have returned to us within 30 days of cancellations.  Please note however, that delivery charges for the returned goods will not be refunded nor will Clickthatgift.com pay for deivery of the returned item.


Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, no refund will be available. You will be responsible for arranging for such goods to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such goods.
We will refund such sums by crediting your credit/debit card (as applicable).

Please note your statutory rights remain unaffected.

What is your Delivery Policy?

Clickthatgift.com currently delivers online orders to UK addresses (excluding the Channel Islands). If you would like us to deliver elsewhere, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
You must choose a delivery option for each address you would like us to deliver to.

UK delivery options (orders placed Monday to Friday excluding Bank Holidays) – Royal Mail

 

Standard Delivery
Delivery within 2 - 5 working days.

£1.99 including VAT

Excludes Channel Islands, Virgin Islands, Gurnsey, Jersey, Northern Ireland and Scottish Highlands.

Option One - Standard Delivery
Delivery within 2 - 5 days.
£3.45 including VAT. 

Option Two – Next Day Delivery
Orders must be placed by 12 noon on a normal working day
£ 8.95 including VAT.

Option Three - Saturday Delivery
Orders must be placed by 12 noon on a normal working day.
£ 15.95 including VAT.

Sorry, but we are unable to deliver to PO box address's

Outside UK Deliveries (Worldwide)

Shipping outside the UK is charged by weight. Please select from the appropriate European or Worldwide options at the checkout). We will inform you of the delivery cost once we receive the exact quote from our international courier, which we will email to you as soon as possible. Providing you have ordered in stock items.

Europe

Standard European delivery is up to 9 business days after the day you placed the order and the express European delivery is estimated 2-4 business days after you placed the order. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given.
We cannot dispatch your order until you confirm and agree that the shipping cost. Please add your home and work and mobile telephone number to help us contact you.

Outside Europe

Standard worldwide delivery is up to 15 business days after the day you placed the order (though it is often quicker than this) and the express worldwide delivery is estimated 2-7 business days after the day you placed the order. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given. We cannot dispatch your order until you confirm that the shipping cost is OK. Please add your home, work and mobile telephone numbers to help us contact you.

Late orders

If you believe the order is late and you have not yet received a card from the delivery company, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we'll follow it up on your behalf. However, before you call, please read your order confirmation email to check the delivery options you chose. If you have received a card from the delivery company it should have a telephone number that you can call to arrange an alternative delivery.

Damaged Goods On Delivery

If an item is damaged in transit when received and this is clear on arrival, please do not accept the delivery, it will automatically be returned to us.

If you have signed for the delivery and realised the item is damaged, notify us immediately within 3 days of receipt from acceptance of delivery by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .  We will either refund the item or send a replacement.


Delivery signature

If you are not there to sign for your delivery, Royal Mail or our  delivery company will leave a card with their telephone number for you to call them to rearrange delivery. Please note to ensure the safe and undamaged delivery of your order, Royal Mail or our delivery company will not be able leave your order 'hidden' at the address.

Tracking


You can track the delivery status of all of your orders online with the tracking reference provided. Alternatively if you have any queries please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

 


 

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www.clickthatgift.com, 1A Neptune Road, Harrow. HA1 4HX // Tel: 0845 388 5595

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